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Shipping Policy

Processing Time All orders are processed within 2–4 business days. Orders are not shipped or delivered on weekends or public holidays. During peak periods, processing times may be slightly extended. Shipping & Delivery Times Shipping costs are calculated at checkout. Estimated delivery times: France: 2–5 business days Europe: 3–7 business days International: 5–12 business days These delivery times are estimates and may vary. In accordance with applicable consumer laws, orders will be delivered within a maximum of 30 days from the order confirmation date, unless otherwise agreed. Order Tracking Once your order has been shipped, you will receive a confirmation email with tracking information. Responsibility for Delivery Serica remains responsible for your order until it has been delivered to the address provided at checkout. If your package is lost or damaged during transit, please contact us at contact@serica-paris.com so we can assist you and resolve the issue. Customs, Duties and Taxes For orders shipped outside the European Union, customs duties, taxes, and import fees may apply. These charges are the responsibility of the customer. Delays While we do our best to ensure timely delivery, delays may occur due to carriers or external factors. If your order is significantly delayed, please contact us so we can assist you. Incorrect Address Customers are responsible for providing accurate shipping information. If an order has not yet been shipped, we will do our best to update the address upon request. If the order has already been shipped, we cannot guarantee address changes.

Returns Policy

We always hope that you love the pieces you receive from us.
Each item at Serica is carefully selected or reworked, and we encourage you to review product descriptions and sizing before purchasing.
If you are unsure about sizing, feel free to contact us at contact@serica-paris.com — we will gladly help you find the right fit.
Vintage Pieces
All vintage items are one-of-a-kind and may show minor signs of wear.
In accordance with European consumer laws, you have the right to return your order within 14 days of delivery.

Items must be returned:
in their original condition
unworn, unwashed
with any original tags (if applicable)

Once the return is received and approved, a refund will be issued to your original payment method.
Shipping costs are non-refundable.
Upcycled Pieces
Our upcycled pieces are unique garments, made in limited quantities.
Due to their nature, we do not offer refunds on these items.

However, if your piece does not fit or meet your expectations, you may request:
an exchange (subject to availability), or
a store credit (voucher) equal to the value of the item

Requests must be made within 14 days of delivery.
Items must be returned in original condition.
Return Process
To initiate a return, please contact us at contact@serica-paris.com with your order number.
Return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service, as we are not responsible for lost return parcels.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos.
We will resolve the issue as quickly as possible

Privacy Policy

Processing Time All orders are processed within 2–4 business days. Orders are not shipped or delivered on weekends or public holidays. During peak periods, processing times may be slightly extended. Shipping & Delivery Times Shipping costs are calculated at checkout. Estimated delivery times: France: 2–5 business days Europe: 3–7 business days International: 5–12 business days These delivery times are estimates and may vary. In accordance with applicable consumer laws, orders will be delivered within a maximum of 30 days from the order confirmation date, unless otherwise agreed. Order Tracking Once your order has been shipped, you will receive a confirmation email with tracking information. Responsibility for Delivery Serica remains responsible for your order until it has been delivered to the address provided at checkout. If your package is lost or damaged during transit, please contact us at contact@serica-paris.com so we can assist you and resolve the issue. Customs, Duties and Taxes For orders shipped outside the European Union, customs duties, taxes, and import fees may apply. These charges are the responsibility of the customer. Delays While we do our best to ensure timely delivery, delays may occur due to carriers or external factors. If your order is significantly delayed, please contact us so we can assist you. Incorrect Address Customers are responsible for providing accurate shipping information. If an order has not yet been shipped, we will do our best to update the address upon request. If the order has already been shipped, we cannot guarantee address changes. PRIVACY POLICY We respect your privacy and are committed to protecting your personal information. Information We Collect When you visit or make a purchase on our site, we may collect: personal details (name, email, shipping and billing address, phone number) payment information (processed securely via third-party providers) technical data (IP address, browser, device, cookies) How We Use Your Information We use your information to: process and deliver your orders communicate with you improve our website and services prevent fraud and ensure security With your consent, we may also send you updates or marketing communications. Sharing Your Information We only share your data with trusted third parties necessary to operate our business, such as: Shopify (our e-commerce platform) payment providers shipping partners Your data is never sold. Your Rights If you are located in the European Union, you have the right to: access your personal data request correction or deletion withdraw consent at any time To exercise your rights, contact us at: contact@serica-paris.com Data Retention We keep your information only as long as necessary to fulfill orders and comply with legal obligations. Changes We may update this policy when necessary.

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